Sub-processors
The companies that help us run the service and handle personal information for us, and what each one receives.
The list
- Cloudflare
Hosts our pages, the private previews, our customers’ websites and the customer account; stores our database, files and backups; routes incoming email; protects forms from abuse; runs an AI model that helps us review calls and leads.
Receives: Everything we host: account records, site content, enquiries from customers’ websites, records of our outreach, and call text with card numbers, email addresses, phone numbers and links removed.
Where: United States and worldwide
- Hetzner
Hosts the server our studio system runs on.
Receives: Records of the businesses we write to, what we sent and their replies, opt-outs, and records of calls.
Where: European Union
- Stripe
Takes payments and sends receipts.
Receives: The buyer’s name, business, email address, billing address, tax ID if given, and card details. We never see the card number.
Where: United States
- Instantly
Sends our first emails to businesses and receives their replies; checks that a mailbox exists.
Receives: A business’s published email address and name, the emails we send, the replies, and opt-outs.
Where: United States
- Resend
Sends our account, order and service emails.
Receives: The recipient’s email address and the content of the email.
Where: United States
- Retell AI
Runs the calls of our AI voice assistants and of our customers’ AI phone receptionist.
Receives: Call audio, recordings, transcripts and phone numbers.
Where: United States
- Anthropic
Its Claude AI models write chat answers, site text, article drafts, the changes a customer asks for and drafts of our replies.
Receives: Chat messages, change requests, a business’s published details and site content, and the text of a reply.
Where: United States
Its Gemini AI models help check the photos and pages of the websites we build. If a customer connects Google, we read their Search Console and Analytics totals.
Receives: Photos and text taken from a business’s public website (a photo may show people); for a connected customer, access credentials and report totals.
Where: United States
- ElevenLabs
Makes the AI voice-over of the short personal film on a preview page.
Receives: The business’s name.
Where: United States
What this list is
- These are the companies that handle personal information for us. Each may use it only to provide its service to us.
- A customer who connects a service of their own, such as their own web host, domain provider or AI provider key, deals with that service under its own terms. It is not on this list.
- Public data sources we only read from, such as open map data and public business listings, receive no personal information from us.
Changes
When a provider that handles personal information is added or replaced, we update this page and its date before the change. Our privacy policy says what we collect and why, and section 15 of our terms of service covers the information of our customers’ own visitors.
Questions
Write to hello@springforth.ai. Our team reads every email sent to this address. The list of all our policies has the rest.