Refunds and cancellation
Your build fee comes back in full within 30 days of paying, until your new site goes live. A first monthly payment comes back in full within 30 days of it. AI Care has no contract: cancel it online in two clicks.
Refunds within 30 days, until your new site goes live
- Your build fee comes back in full within 30 days of paying, until your new site goes live. A first monthly payment comes back in full within 30 days of it. No questions asked.
- To ask, write to hello@springforth.ai or reply to any email from us about your order.
- We refund to the card you paid with. Your bank decides how long the refund takes to show on your statement.
The packages
Spring Starts: US$799 one-time. Your new website, with no fixed page-count limit, plus the content system; 3 months of free AI credits for the content system; After 3 months: your AI provider key, connected free; usage billed by your provider; Your own compatible host; site files and setup guide included; Email and account reminders 14 and 3 days before free credits end; Daniel support and an upgrade option, with no second website fee. Spring Ahead: US$599 one-time + US$99 a month. Website and content system: no fixed page-count limit, phone photo uploads and changes for your approval; AI chat assistant on your new site, 24/7: answers visitors from its facts and emails you their details; Included AI credits, system care and support: the AI assistant 24/7, changes by typing and Daniel by voice; 5 GEO/SEO articles a month from a monthly keyword plan, each for your approval; Personalized AI news for your business; Our hosting, SSL and backups at no extra cost; Version history and restore on our hosting. Spring All Year: US$599 one-time + US$189 a month. Everything in Spring Ahead, including the AI chat assistant; AI phone receptionist for missed calls: 150 minutes a month, on a local number we set up; Extra minutes US$39 per 100, only when you choose; at the limit, a message and a summary; 5 GEO/SEO articles a month from a monthly keyword plan, each for your approval; Included AI credits, personalized AI news and system care; Support from the AI assistant 24/7, changes by typing and Daniel by voice; Our hosting, SSL and backups at no extra cost.
Spring Starts includes 3 months of free AI credits for the content system. Then connect your own AI provider key; we set up the connection free and your provider bills usage. We email you and warn you in your account 14 and 3 days before the credits end. Your new website stays online; only AI-assisted changes pause until a key is connected.
Spring Starts uses your own compatible host; hosting is not included. Spring Ahead and Spring All Year run on our hosting with SSL and backups at no extra cost.
Upgrade from Spring Starts to Spring Ahead for US$99 a month or Spring All Year for US$189 a month, with no second one-time fee. AI credits and hosting switch to ours at no extra cost. Spring Ahead adds the AI chat assistant; Spring All Year adds the chat assistant and the AI phone receptionist.
Cancelling AI Care
- Spring Ahead and Spring All Year include a monthly service that renews until cancelled. Spring Starts has no monthly subscription. Your monthly plan starts the day your new site goes live and renews each month until you cancel. No lock-in. Cancel online in two clicks.
- Cancel online any time in two clicks on your account page: Cancel, then Confirm. You can also use the link in any email we send you about your plan, or write to us and we do it for you.
- Cancelling stops the next monthly renewal. AI Care continues to the end of the month you paid for.
- On our hosting, the hosting, the change system and support end with AI Care, and the files of your new site stay yours; agree the file handoff with us before the paid month ends. On your own host, your new site keeps running. Monthly AI credits end with the subscription. Spring Starts customers keep Daniel support and can use their own provider key for AI-assisted changes.
Leaving
- Within 5 business days of leaving, you get the files of your new site and help moving your domain wherever you choose. Your domain stays registered in your name the whole time.
- We keep a copy of your new site for 90 days in case you come back, then delete it. Billing records are kept as the tax law requires.
If a payment fails
We tell you by email and try again over 14 days. Your new site stays live in that time, and there are no late fees. If the payment still fails after 14 days, the plan ends and we give you the files of your new site.
Changes to prices or terms
- If we want to change a price, we tell you at least 30 days before, and you can cancel before it applies without paying anything more.
- If we change the service or our terms in a way that affects you, we tell you at least 30 days before. If you don’t want the change, you can cancel before it applies, and we refund any unused period you paid for.
Ending a plan from our side
We may end a plan only if a payment has failed for 14 days, or if the site is used for something unlawful. We tell you first and give you the files of your new site.
Existing yearly plans
New purchases have no yearly option. On a yearly plan bought earlier, we remind you 30 days before it renews, and if you cancel within 14 days after a renewal, we refund the unused months.
Questions about a charge
Tell us first at hello@springforth.ai and we’ll try to fix it within 10 business days. This doesn’t limit any right you have with your bank or card issuer.
Currency
Prices in US dollars. No sales tax is added. Billed in USD by Springforth, LLC. Your bank may add an international transaction fee.
Paying
Secure checkout with Stripe. Payments open soon. To go ahead now, write to us, and we'll email your secure payment link as soon as it opens. When it opens, you pay on a secure, encrypted checkout page run by our payment processor, Stripe. Your card details go to Stripe and never reach us.
Questions
Write to hello@springforth.ai. Our team reads every email sent to this address. The list of all our policies has the rest.