Delivery
A digital service, delivered online. You see a free private preview first, approve every step, and choose where your new site is hosted.
What you receive
Springforth sells a digital service. Nothing is shipped. Your new website, its files and AI Care reach you online: by email, in your private customer account, and on the web.
1. Before you buy: a free private preview
We build a private, working preview of your new site and send you the link. It is free, with no card and no obligation. It stays up for 30 days from the day we first send it, and the page shows that date; then it is deleted. Reply “no thanks” or use the delete link on the page and we remove it sooner.
2. Saying yes and paying
- Secure checkout with Stripe. Payments open soon. To go ahead now, write to us, and we'll email your secure payment link as soon as it opens.
- When it opens, you pay on a secure, encrypted checkout page run by our payment processor, Stripe. Your card details go to Stripe and never reach us.
- Right after you pay, you get the payment receipt and a welcome email, then an email that explains how to sign in to your account. You sign in with a one-time email link or a passkey; there is no password.
- Purchases are for businesses.
3. Checking the facts
We email you to check the business facts and photo ownership before the handoff. Nothing goes live until you have checked every fact, and fixes during this first review don’t count against AI Care’s monthly changes.
4. Going live: your choice of hosting
- Your own compatible host. Once your approved files are ready, “Download approved files” appears on the My site page of your account. You or your host upload them, with the agreed initial handoff that the website purchase includes. Your domain settings don’t change.
- Our hosting, with AI Care. Your domain and email stay where they are. We prepare the exact website records for your domain provider, and they show on the Domain tab of your account. We call the domain connected only after that tab shows a fresh, successful check, and the first launch waits for your “Approve & go live”.
- Your current website stays up until you approve the switch. Your domain stays registered in your name; we never register, hold or transfer it, and we never change your email records.
5. When it happens
Going live is up to you. Right after you buy, you have everything you need to apply your new site to your own domain or host, with our virtual support guiding you through each step. We don’t promise a fixed delivery date. Each step waits for your checks and approvals, and we email you when something is ready for you and when your new site is live.
6. AI Care after launch
AI Care keeps learning your new site, with 3 changes a month by typing and 5 articles a month for AI search and SEO, based on monthly keyword research for your new site and approved by you before publishing. It also includes personalized AI news, support from the AI assistant 24/7, changes by typing and Daniel by voice, plus hosting, SSL and backups when we host; no contract, cancel anytime.
AI Care starts on the day you buy it and renews monthly. Changes open once your first version is approved and live: you type a change in plain words in your account, supported changes become a private preview for you to check, and requests outside them go to our studio for review. On your own host, each approved change is a new download and upload. We don’t promise a turnaround for changes.
Support comes with AI Care: the AI assistant answers 24/7, you make changes by typing, and Daniel supports you by voice.
If you leave
Within 5 business days of leaving, you get the files of your new site and help moving your domain wherever you choose. Refunds and cancelling are in our refunds and cancellation policy.
Questions
Write to hello@springforth.ai. Our team reads every email sent to this address. The list of all our policies has the rest.