Acceptable use policy
Keep it lawful, honest and safe. This page says what a site we host may not carry, how the service may not be used, and what we do when something goes wrong.
Who this applies to
Every customer, and anyone who uses a website we host, its chat assistant, its phone receptionist or the customer account. It is part of our terms of service.
What may not be on a site we build or host
- Anything unlawful, or that offers or promotes unlawful goods, services or activity.
- Content that infringes someone else’s copyright, trademark or other rights, including photos, text, logos, badges and reviews you have no right to use.
- False or misleading claims: invented reviews or ratings, licences or insurance the business does not hold, memberships or accreditations it does not have, or prices and promises it does not honor.
- Content that harasses, threatens or defames a person, or that attacks people for who they are.
- Sexually explicit content, and anything that exploits or endangers children.
- Malware, phishing, or pages made to trick people into giving passwords, card numbers or other sensitive information.
- Forms or chat used to collect card numbers, bank details, Social Security numbers, health records or other sensitive information. The site’s forms, chat assistant and phone receptionist are for ordinary business enquiries and are not built to protect that kind of information.
What may not be done with the service
- Sending spam, or using the site, its forms or its phone number to contact people who did not ask to be contacted.
- Breaking, probing or overloading the service, getting around its limits, or accessing an account, a site or data that is not yours.
- Using automated tools to copy the service or to place heavy load on it.
- Reselling the service, or using our templates, design or code to build websites for others.
- Using the chat assistant or the phone receptionist for emergencies, or to give medical, legal or financial advice.
- Giving us content, facts or instructions you know to be false, or pretending to be another business or person.
What we do when something breaks this policy
- We don’t review every site, and we are not responsible for what a customer publishes. When we learn of a problem, we look into it.
- Where there is a risk to people, to the service or to other customers, a legal complaint or an order, we may remove or disable the content, pause the site or suspend the account right away, before telling the customer.
- We then tell the customer by email what we did and why, unless the law stops us, and we put things back when the problem is fixed.
- Where there is no urgency, we tell the customer first and give a reasonable time to fix it.
- For a serious or repeated breach we may end the plan, as our terms say. We may also report unlawful content to the authorities.
Report a problem
If a site we host breaks this policy, write to hello@springforth.ai with the site’s address and what you saw. For a copyright or trademark complaint, see copyright and complaints. We acknowledge every report within 2 business days.
Questions
Write to hello@springforth.ai. Our team reads every email sent to this address. The list of all our policies has the rest.