Copyright and complaints
If something of yours appears in a preview or on a site we host and you want it removed, tell us. We acknowledge every complaint within 2 business days.
The short way: have a preview removed
- Before a business buys, we build it a private preview from what its own public website shows: its text, photos, logo, and a rating or badge exactly as shown there. The preview is private, is not listed in search engines, says that it is not the business’s official website, and is deleted 30 days after we send it.
- If you are the business: use “Delete my preview” on the preview page, or reply “no thanks” to our email. The preview is deleted and we don’t write again.
- If you are a photographer, a brand owner or anyone else whose work or name appears in a preview or on a site we host: write to hello@springforth.ai with the address of the page and what is yours. You don’t need a formal notice for this.
- We acknowledge every complaint within 2 business days. When the complaint is about a preview, we delete the preview while we look into it.
Who to write to
Send copyright notices to our copyright contact.
- Email: hello@springforth.ai, with “Copyright” in the subject.
- Mail: Copyright Agent, Springforth, LLC, 131 Continental Dr, Suite 305, Newark, DE 19713.
A formal copyright notice
If you believe material on a site or preview we host infringes your copyright, you can send a notice under the US Digital Millennium Copyright Act. A notice should include:
- your physical or electronic signature, or that of a person authorized to act for the copyright owner;
- the work you say has been infringed;
- the material you say is infringing, and where it is, with enough detail for us to find it, such as the page address;
- your name, mailing address, phone number and email address;
- a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent or the law;
- a statement that the information in the notice is accurate and, under penalty of perjury, that you are the owner or are authorized to act for the owner.
When we receive a notice with these parts, we remove or disable the material promptly and tell the customer whose site it was on.
A counter-notice
If your material was removed and you believe that was a mistake or a misidentification, you can send a counter-notice to the same address. It should include:
- your physical or electronic signature;
- the material that was removed, and where it appeared before it was removed;
- a statement, under penalty of perjury, that you believe in good faith that the material was removed by mistake or misidentification;
- your name, mailing address and phone number;
- a statement that you accept the jurisdiction of the federal district court for the district where your address is, or, if your address is outside the United States, for any district where we may be found, and that you will accept service of process from the person who sent the notice.
We send a copy of the counter-notice to the person who complained. We may put the material back 10 to 14 business days later, unless that person tells us they have filed a court action about it.
Repeat infringers
We end, in appropriate circumstances, the plans of customers who infringe repeatedly.
Trademarks and other complaints
For a trademark, a photo of you, a wrong fact about you or any other complaint about a site or preview we host, write to hello@springforth.ai with the page address and what the problem is. Our acceptable use policy says what a site may not carry.
Please be accurate
A person who knowingly makes a false claim in a notice or a counter-notice can be liable for the damage it causes. If you are not sure whether something infringes your rights, consider asking a lawyer first.
Questions
Write to hello@springforth.ai. Our team reads every email sent to this address. The list of all our policies has the rest.